February 2005 - LIS-Forum - ncsi.iisc.ernet.in

Fw: Resignation of IFLA Secretary General
by JK Vijayakumar 28 May '06

28 May '06

Magda Bouwens <Magda.Bouwens(a)ifla.nl> wrote: Date: Wed, 08 Dec 2004 15:38:05 +0100 From: "Magda Bouwens" To: Subject: Resignation of IFLA Secretary General It is with great regret that IFLA announces that the Secretary General, Mr Ramachandran, has resigned for personal reasons effective 31 December 2004. IFLA is very grateful to him for his service to the Federation during his tenure of the post. Drawing on his wide experience gained during a distinguished career in librarianship in Singapore and Southeast Asia, Mr Ramachandran brought new perspectives to IFLA which have enhanced the planning processes. IFLA wishes Mr Ramachandran well in his future endeavours and thanks him for his contributions to global librarianship. Kay Raseroka IFLA President __________________________________ Do you Yahoo!? Yahoo! Mail - Helps protect you from nasty viruses. http://promotions.yahoo.com/new_mail

2 39

Copyright act for news paper articles
by Sreeharsha_Gopalakrishna＠i2.com 01 Mar '05

01 Mar '05

Dear Professionals, I would like to know whether articles appear on news paper have any copyright issues. Is it permissible to scan the news items and use it for personal matters? (Ex. Using on our personal blogs, Circulation purpose...) Thanks n Regards **************************************** Sreeharsha BG KM Group i2 Technologies ‘One i2 Place’ #132 / 133, DivyaSree Technopolis Yamalur Post, Off Airport Road, Bangalore 560 037. Phone: +91-80-3028 8293 Email: sreeharsha_gopalakrishna(a)i2.com visit us @ www.i2.com **************************************** Heart has its reasons which reason can not understand...!!!

5 4

Re: [LIS-Forum] Why do we need high proficiency in English language ?
by SCKumaresan 01 Mar '05

01 Mar '05

Hello Mr. Jayadev P Hiremath, Greetings. I appreciate your love and concern for Hindi language. But please ask your self how many languages these european countries and for that matter any other country have compared to India. And by the way why do you think any two librarians in india should converse in hindi when they meet? Have you thought of a librarian from south or from far eastern state meeting with the librarian from hindi belt. What language do you think they should converse in, if hindi then why? I guess every one would have the same love for his language. If you say Hindi is the National language,excuse me.. then you have to read the constitution of India which does not specify so, provided 18 indian languages (pls corret if i'm wrong in the no) are given equal status. I guess one should think beyond the borders of such restrictions based on language and have a broader mind and thought, The point Dr. Vyasmoorthy has raised has some substance in it and we should give a thought to it, Ofcourse you have the right to express your opinion, but i think you should not get personnel. Try to take things in a broader sense. Is it not worth giving it a try. Good Luck and Best Regards S.C.Kumaresan On Wed, 23 Feb 2005 Jayadev P Hiremath wrote : >How many Librarians in East Europe, Japan, France, China and Russia >and many other countries know English. Haven't these countries >progressed ? If the Librarian has studied in Vernacular upto high >school, is it his fault ? Library Science teacher's are there to teach > Library Science and not English Language skills. > >When you were recruiting an Information Officer, what was the basic >requirement ? Was it his skills in Information Management or English >language ? > >You have a done a great disservice by writing highly unwarranted >mail. This will dissuade many Librarians from writing to this forum. >They all will develop inferiotity complex. Itis a national shame that >when two Indians...Librarians.... from different parts of the country >meet they have to communicate in English language. Have you ever >thought about conversing in Hindi ? > >I jolly well know the importance of English language in the world. But >that doesn't mean that we have to look down upon our fellow >professionals who are not proficient in English. We have all become >slaves to English language and take great pride in being so. > >I as a customer, have received many e-mails from your Organization and >I don't think ICICI as such attaches much importance to English >language skills and rightly so. Why is it that only you are so keen >about it when it is not an Institutional policy. Working knowledge of >the languages is more that sufficient for providing the services. >Unless ofcourse you are going to write a treatise. > >Jayadev P Hiremath > > > >On Wed, 23 Feb 2005 12:36:38 +0530, Vyasamoorthy(a)icicikp.com ><Vyasamoorthy(a)icicikp.com> wrote: > > Dear Friends, > > > > I am sure that some of you were expecting this. I am really appalled at the lack of any semblance of proficiency in the use of English language among many librarians. I wonder how one could pass through some 17 years of schooling and even after that manage not to learn basics of English Language. It is regrettable that our present system of Education does not emphasize the importance of Language abilities. Because of selfish politicians promoting their own agendas at the cost of the nation and because of a tendency to promote or put up with mediocrity everywhere -- the necessity for striving for excellence is once in a way heard from our president, though -- students do not look at Language skills with any concern. > > > > Recently we had to recruit an Information Officer for our VIC. Out of about fifteen persons we considered, hardly two or three could measure up as far as basic English Language skills are concerned. > > > > On one hand we find the Indian librarians community in India to be prolific writers - even an entry level resume mentions two or three 'papers' published and on the other hand we find that their presentation and communication skills at horribly very low levels. What are reasons? How can this be changed? Who should take action? Is it OK to be where & how we are? What do LIS teachers have to say? > > > > In this lamentation I am not bothered about typing errors (may be you are just lazy - not that you do not know), spelling mistakes (heavy dependence on spell checkers), occasional slippages (it happens to everyone), unheard of abbreviations being thrust on everyone by cell phone (or email?) culture and the like. I am concerned with basic English Language skills expected of a tenth class student. Kindly do not take recourse to "It is the same everywhere - in all other preofessions too" type of argument. > > > > Dr.P.Vyasamoorthy, Advisor, Virtual Information Centre, > > ICICI Knowledge Park, Genome Valley, Turkapally, Shameerpet Mandal, > > RR District, Hyderabad 500078 INDIA > > Email: vyasamoorthy(a)icicikp.com > > Phone - Office: +91(40)23480053 Fax: +91(40)23480007 Phone Residence: +91(40)27846631 > > > > _______________________________________________ > > LIS-Forum mailing list > > LIS-Forum(a)ncsi.iisc.ernet.in > > http://ncsi.iisc.ernet.in/mailman/listinfo/lis-forum > > >_______________________________________________ >LIS-Forum mailing list >LIS-Forum(a)ncsi.iisc.ernet.in >http://ncsi.iisc.ernet.in/mailman/listinfo/lis-forum S.C.Kumaresan SeniorLibrarian, BITS - Pilani, Dubai Campus, P.O. Box No.500022. Block 11, Knowledge Village, Dubai, UAE Tele(009714)3664575/76, Fax(009714)3664580 Mobile. 00971508829462 Hello Mr. Jayadev P Hiremath, Greetings. I appreciate your love and concern for Hindi language. But please ask your self how many languages these european countries and for that matter any other country have compared to India. And by the way why do you think any two librarians in india should converse in hindi when they meet? Have you thought of a librarian from south or from far eastern state meeting with the librarian from hindi belt. What language do you think they should converse in, if hindi then why? I guess every one would have the same love for his language. If you say Hindi is the National language,excuse me.. then you have to read the constitution of India which does not specify so, provided 18 indian languages (pls corret if i'm wrong in the no) are given equal status. I guess one should think beyond the borders of such restrictions based on language and have a broader mind and thought, The point Dr. Vyasmoorthy has raised has some substance in it and we should give a thought to it, Ofcourse you have the right to express your opinion, but i think you should not get personnel. Try to take things in a broader sense. Is it not worth giving it a try. Good Luck and Best Regards S.C.Kumaresan On Wed, 23 Feb 2005 Jayadev P Hiremath wrote : >How many Librarians in East Europe, Japan, France, China and Russia >and many other countries know English. Haven't these countries >progressed ? If the Librarian has studied in Vernacular upto high >school, is it his fault ? Library Science teacher's are there to teach > Library Science and not English Language skills. > >When you were recruiting an Information Officer, what was the basic >requirement ? Was it his skills in Information Management or English >language ? > >You have a done a great disservice by writing highly unwarranted >mail. This will dissuade many Librarians from writing to this forum. >They all will develop inferiotity complex. Itis a national shame that >when two Indians...Librarians.... from different parts of the country >meet they have to communicate in English language. Have you ever >thought about conversing in Hindi ? > >I jolly well know the importance of English language in the world. But >that doesn't mean that we have to look down upon our fellow >professionals who are not proficient in English. We have all become >slaves to English language and take great pride in being so. > >I as a customer, have received many e-mails from your Organization and >I don't think ICICI as such attaches much importance to English >language skills and rightly so. Why is it that only you are so keen >about it when it is not an Institutional policy. Working knowledge of >the languages is more that sufficient for providing the services. >Unless ofcourse you are going to write a treatise. > >Jayadev P Hiremath > > > >On Wed, 23 Feb 2005 12:36:38 +0530, Vyasamoorthy(a)icicikp.com ><Vyasamoorthy(a)icicikp.com> wrote: > > Dear Friends, > > > > I am sure that some of you were expecting this. I am really appalled at the lack of any semblance of proficiency in the use of English language among many librarians. I wonder how one could pass through some 17 years of schooling and even after that manage not to learn basics of English Language. It is regrettable that our present system of Education does not emphasize the importance of Language abilities. Because of selfish politicians promoting their own agendas at the cost of the nation and because of a tendency to promote or put up with mediocrity everywhere -- the necessity for striving for excellence is once in a way heard from our president, though -- students do not look at Language skills with any concern. > > > > Recently we had to recruit an Information Officer for our VIC. Out of about fifteen persons we considered, hardly two or three could measure up as far as basic English Language skills are concerned. > > > > On one hand we find the Indian librarians community in India to be prolific writers - even an entry level resume mentions two or three 'papers' published and on the other hand we find that their presentation and communication skills at horribly very low levels. What are reasons? How can this be changed? Who should take action? Is it OK to be where & how we are? What do LIS teachers have to say? > > > > In this lamentation I am not bothered about typing errors (may be you are just lazy - not that you do not know), spelling mistakes (heavy dependence on spell checkers), occasional slippages (it happens to everyone), unheard of abbreviations being thrust on everyone by cell phone (or email?) culture and the like. I am concerned with basic English Language skills expected of a tenth class student. Kindly do not take recourse to "It is the same everywhere - in all other preofessions too" type of argument. > > > > Dr.P.Vyasamoorthy, Advisor, Virtual Information Centre, > > ICICI Knowledge Park, Genome Valley, Turkapally, Shameerpet Mandal, > > RR District, Hyderabad 500078 INDIA > > Email: vyasamoorthy(a)icicikp.com > > Phone - Office: +91(40)23480053 Fax: +91(40)23480007 Phone Residence: +91(40)27846631 > > > > _______________________________________________ > > LIS-Forum mailing list > > LIS-Forum(a)ncsi.iisc.ernet.in > > http://ncsi.iisc.ernet.in/mailman/listinfo/lis-forum > > >_______________________________________________ >LIS-Forum mailing list >LIS-Forum(a)ncsi.iisc.ernet.in >http://ncsi.iisc.ernet.in/mailman/listinfo/lis-forum S.C.Kumaresan SeniorLibrarian, BITS - Pilani, Dubai Campus, P.O. Box No.500022. Block 11, Knowledge Village, Dubai, UAE Tele(009714)3664575/76, Fax(009714)3664580 Mobile. 00971508829462 http://clients.rediff.com/signature/track_sig.asp http://ads.rediff.com/RealMedia/ads/adstream_nx.cgi/www.rediffmail.com/inbo…

3 2

Request for an article
by Raju, MJM 28 Feb '05

28 Feb '05

Dear Colleagues, Can you someone help me with the following article. Utilizing the balanced scorecard for R&D performance measurement, R&D Management, June 2004, vol. 34, no. 3, pp. 229-238(10). Would be highly grateful if somebody can provide this article. Thanks in Advance, With Warm Regards Raju MJM _________________________________________ MJM Raju ! Siemens Public Communication Networks (Pvt) Ltd., ! Division: Siemens Communications Software, ! 10th Floor, Raheja Towers, 26-27, M.G.Road ! Bangalore - 560 001, India. ! Tel.: +91-80-2506 2245 (Direct) ! +91-80-25062000/25594067 Ext.2245 ! FAX : +91-80-25594369 ! email : raju.mjm(a)siemens.com ! _________________________________________! The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. ~Alvin Toffler

1 0

Communication Skills- LIS-DLIS, Mysore initiatives
by Shalini R Urs 28 Feb '05

28 Feb '05

Dear Friends, Having followed with interest the discussion in this regard, I thought of sharing the following with you all. * Criticality of 'Language' as a conduit for 'carrying knowledge' and as an inevitable means of expressing and articulating ones ideas cannot be over emphasised. * Ideas/Knowledge is as good as it is packaged and presented in a medium. Let us not forget the McLuhian 'Medium is the message' axiom * Ranganathan's 'three planes of work' concept in the realm of Classification applies to all aspects of work in general. It is important that we understand the influence and impact of the verbal plane on the idea plane and vice versa * The field of Psycholinguistics has wrestled with the issues of language , concept formation and thought processes without reaching a consensus * Our ancient Indic Scholars had very skillfully and adroitly explicated the importance of interplay of 'language or words' and 'thoughts and meanings' in this way- they recognised three genres of 'UKTI' (speeches or statements'): MANTRA (Vedic Verses); SHASTRA (or precepts-learned works); and KAVYA ( Poetry or literature in general). According to our sages, words and their meanings have different levels of 'import' in these three categories. In SHASTRA ( i.e. scientific knowledge' ) the language is a tool to learn, to understand the world and we reach out to the world outside through the language. Knowledge or truths (as knowledge was known as) is assimilated through the meanings of words. If the link between 'concepts' 'words' and meanings are broken, then the world of knowledge gets segregated resulting in a kind of turmoil. Since it is not possible to express knowledge without language, it is necessary THOUGH NOT PRIMARY We at DLIS, Mysore believing in the significance of Language and communication skills have always striven to help our students augment their language skills through a variety of activities. For example some years back, we used to conduct 'what is the good word' contest. Some of our recent efforts in this direction are- 1. In the new revised syllabus for M.L.I. Sc (coming to effect from the academic year 2005-2006), we have introduced one full paper on ' Personality development and communication skills' (carrying 100 marks) in the first semester (thanks to our Board of Studies, which deemed it fit to introduce this change). Visit our website- www.lisc.uni-mysore.ac.in <http://www.lisc.uni-mysore.ac.in/> 2. We have also introduced a novel competition for the students. Recognizing the importance of reading habits in strengthening communication skills, a monthly newspaper reading and clipping contest with two prizes- of INR 100 and 75 -where in students identify, collect newspaper write ups relating to 'Information world' and submit a well presented and bound volume 3. Weekly 'English coaching classes' for students * the above two have been voluntary efforts and initiatives by the faculty Shalini -------- Dr.Shalini R. Urs Director Information and Communication Division & Professor and Chairperson Department of Library and Information Science University of Mysore Mysore-570006 India Tele-91-821-2514699 Fax -91-821-2519209 homepage:www.vidyanidhi.org.in/shaliniurs.htm  Dear Friends, � Having followed with interest the discussion in this regard, I thought of sharing the following with you all. � Criticality of ‘Language’ as a conduit for ‘carrying knowledge’ and as an inevitable means of expressing and articulating ones ideas cannot be over emphasised. Ideas/Knowledge is as good as it is packaged and presented in a medium. Let us not forget the McLuhian ‘Medium � is the message’ axiom Ranganathan’s �� ‘three planes of work’ concept in the realm of Classification applies to all aspects of work in general. It is important that we understand the influence and impact of the verbal plane on the idea plane and vice versa The field of Psycholinguistics has wrestled with the issues of language , concept formation and thought processes without reaching a consensus Our ancient Indic Scholars had very skillfully and adroitly explicated the importance of interplay of ‘language or words’ and ‘thoughts and meanings’ in this way- they recognised three genres of �� ‘UKTI’ (speeches or statements’): MANTRA (Vedic Verses); SHASTRA (or precepts-learned works); and KAVYA ( Poetry or literature in general). According to our sages, words and their meanings have different levels of ‘import’ in these three categories. In SHASTRA ( i.e . scientific knowledge’ ) the language is a tool to learn, to understand the world and we reach out to the world outside through the language. Knowledge or truths (as knowledge was known as) is assimilated through the meanings of words. If the link between ‘concepts’ � ‘words’ and meanings are broken, then the world of knowledge gets segregated resulting in a kind of turmoil. Since it is not possible to express knowledge without language, it is necessary THOUGH � NOT PRIMARY � We at DLIS, Mysore believing in the significance of Language and communication skills have always striven to help our students augment their language skills through a variety of activities. For example some years back, we used to conduct ‘what is the good word’ contest. Some of our recent efforts in this direction are- � In the new revised syllabus for M.L.I. Sc (coming to effect from the academic year 2005-2006), we have introduced one full paper on ‘ Personality development and communication skills’ � (carrying 100 marks) in the first semester (thanks to our Board of Studies, which deemed it fit to introduce this change). Visit our website- http://www.lisc.uni-mysore.ac.in/ www.lisc.uni-mysore.ac.in We have also introduced a novel competition for the students. Recognizing the importance of reading habits in strengthening communication skills, a monthly newspaper reading and clipping contest with two prizes- of INR 100 and 75 –where in students identify, collect newspaper write ups relating to ‘Information world’ and submit a well presented and bound volume Weekly ‘English coaching classes’ for students � the above two have been voluntary efforts and initiatives by the faculty � � � Shalini -------- Dr.Shalini R. Urs Director Information and Communication Division & Professor and Chairperson Department of Library and Information Science University of Mysore Mysore-570006 India Tele-91-821-2514699 Fax -91-821-2519209 homepage:www.vidyanidhi.org.in/shaliniurs.htm �

1 0

Special Lecture by Prof.Paul Nieuwenhuysen at Bangalore University
by Dr. T.B. Rajashekar 28 Feb '05

28 Feb '05

BANGALORE UNIVERSITY DEPARTMENT OF LIBRARY & INFORMATION SCIENCE JNANABHARATHI CAMPUS BANGALORE 560 056 Cordially extends an invitation to all the Professionals, to attend a special lecture on "DEVELOPING HYBRID LIBRARIES" by Prof.Paul Nieuwenhuysen Vrije Universiteit Brussel, Pleinlaan 2 B - 1050, Brussel Belgium On Tuesday, 1st March 2005 at 11 A.M. At DEPARTMENT OF LIBRARY & INFORMATION SCIENCE BANGALORE UNIVERSITY JNANABHARATHI CAMPUS BANGALORE 560 056 Dr.Lalitha Aswath Chairperson & Staff Members

1 0

Re: LIS-Forum Digest, Vol 23, Issue 31- e-journlas in Education, Forestry, Enviornmental science, Chimestry, Biology, etc.
by vasanth raj 26 Feb '05

26 Feb '05

Dear sir, Please visit to the following sites.I think you can able to find lot of e-resources on various subjects such as education, Forestry, Enviornmental science,Chemistry,Biology, Agricultural science, etc. http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html http://www.e-journals.org/ http://www.cellpress.com http://www.agrigate.edu.au/ http://www.eldis.org/ http://www.gesource.ac.uk/ http://thegateway.org/ http://www.botany.net/IDB/botany.html http://www.liv.ac.uk/Chemistry/Links/link.html http://vlib.org/AlphaVL http://www.ncbi.nlm.nih.gov/entrez/query/static/help/pmhelp.html#LinkOut http://www.academicinfo.net/index.html http://highwire.stanford.edu/top/journals.dtl http://infomine.ucr.edu/ http://www.biochemweb.org/journals.shtml http://www.doaj.org/ Regards Vasantha Raju N Yahoo! India Matrimony: Find your life partneronline. Dear sir, Please visit to the following sites.I think you can able to find lot of e-resources on various subjects such as education, Forestry, Enviornmental science,Chemistry,Biology, Agricultural science, etc. http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html http://www.e-journals.org/ http://www.e-journals.org/ http://www.cellpress.com http://www.cellpress.com http://www.agrigate.edu.au/ http://www.agrigate.edu.au/ http://www.eldis.org/ http://www.eldis.org/ http://www.gesource.ac.uk/ http://www.gesource.ac.uk/ http://thegateway.org/ http://thegateway.org/ http://www.botany.net/IDB/botany.html http://www.botany.net/IDB/botany.html http://www.liv.ac.uk/Chemistry/Links/link.html http://www.liv.ac.uk/Chemistry/Links/link.html http://vlib.org/AlphaVL http://vlib.org/AlphaVL http://www.ncbi.nlm.nih.gov/entrez/query/static/help/pmhelp.html#LinkOut http://www.ncbi.nlm.nih.gov/entrez/query/static/help/pmhelp.html#LinkOut http://www.academicinfo.net/index.html http://www.academicinfo.net/index.html http://highwire.stanford.edu/top/journals.dtl http://highwire.stanford.edu/top/journals.dtl http://infomine.ucr.edu/ http://infomine.ucr.edu/ http://www.biochemweb.org/journals.shtml http://www.biochemweb.org/journals.shtml http://www.doaj.org/ http://www.doaj.org/ Regards Vasantha Raju N http://in.rd.yahoo.com/specials/mailtg/*http://yahoo.shaadi.com/india-matri… Yahoo! India Matrimony : Find your life partner http://in.rd.yahoo.com/specials/mailtg2/*http://yahoo.shaadi.com/india-matr… online .

1 0

Excuse me for my blunder
by ishwar bandi 25 Feb '05

25 Feb '05

Dear Professionals, I am sorry that I have made big mistake by typing Regretted instead of appreciated in my last mail. Please read my corrected mail as. We are developing software for our library with the help of computer engineering and IT staff and students. This work is carrying under our guidances. As you all professionals from different organizations may be having similar type of experiences. Please share your experiences and help us in completing this project successfully. Your valuable suggestions will be appreciated. Thank You Mr. Ishappa Bandi Yahoo! India Matrimony: Find your life partneronline. Dear Professionals, I am sorry that I have made big mistake by typing Regretted instead of appreciated in my last mail. Please read my corrected mail as. We are developing software for our library with the help of computer engineering and IT staff and students. This work is carrying under our guidances. As you all professionals from different organizations may be having similar type of experiences. Please share your experiences and help us in completing this project successfully. Your valuable suggestions will be appreciated . Thank You Mr. Ishappa Bandi http://in.rd.yahoo.com/specials/mailtg/*http://yahoo.shaadi.com/india-matri… Yahoo! India Matrimony : Find your life partner http://in.rd.yahoo.com/specials/mailtg2/*http://yahoo.shaadi.com/india-matr… online .

1 0

subject gateway to e-resources
by vasanth raj 25 Feb '05

25 Feb '05

Dear Murugan, Please visit to the following site.I think you can able to find lot of e-resources on various subjects, which you have listed. http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html Regards Vasantha Raju N Yahoo! India Matrimony: Find your life partneronline. Dear Murugan, Please visit to the following site.I think you can able to find lot of e-resources on various subjects, which you have listed. http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html http://www.hw.ac.uk/libwww/irn/pinakes/pinakes.html Regards Vasantha Raju N http://in.rd.yahoo.com/specials/mailtg/*http://yahoo.shaadi.com/india-matri… Yahoo! India Matrimony : Find your life partner http://in.rd.yahoo.com/specials/mailtg2/*http://yahoo.shaadi.com/india-matr… online .

1 0

Librarians Proficiency in English: more questions
by Vyasamoorthy＠icicikp.com 25 Feb '05

25 Feb '05

Dear Friends Within two days of sending my message on the above topic there have been 25+ responses -- some directly and privately sent to me. That shows the great concern all of us have for this topic. I shall try to summarize the opinions after giving some more time. Meanwhile, I feel that the discussions would become meaningful if persons from all affected sections take part. LIS teachers have been silent. Can they react? Is it their responsibility to improve the language skills of their products? Are they equipped? Should they take this responsibility? Are they satisfied/happy with the obtaining situation? Are there alternate ways of achieving same results? Who will bell the cat? Who will foot the bill - extra cost of teaching English? Some forty years ago when I did my graduation, many students faced the familiar problem: migrating from vernacular medium to English Medium. Suddenly there is a vacuum, bewilderment and difficulty in adjusting. But the College authorities very thoughtfully provided 'bridge' courses of 2-3 months duration, after college hours, at no extra cost to those who wanted to learn English. Very many students benefited. Again, there is no representation from our customers, readers, users, patrons, clients whatever you call them. Can some of you informally raise this issue with your customers and obtain their viewpoints and disseminate it here? Dispassionate discussions would lead to fruitful pointers for further action. Dr.P.Vyasamoorthy, Advisor, Virtual Information Centre, ICICI Knowledge Park, Genome Valley, Turkapally, Shameerpet Mandal, RR District, Hyderabad 500078 INDIA Email: vyasamoorthy(a)icicikp.com Phone - Office: +91(40)23480053 Fax: +91(40)23480007 Phone Residence: +91(40)27846631

2 1