Good Afternoon,   I want the fulltext of the following article, could you please help me.   Citation Details Title: Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire. Author: Thomas P. Van Dyke Publication: MIS Quarterly (Refereed) Date: June 1, 1997 Publisher: University of Minnesota, MIS Research Center Volume: v21 Issue: n2 Page: p195(14)   Thanks Nrusingh Kumar Dash Librarian Silicon Institute of Technology Bhubaneswar-24 Now, send attachments up to 25MB with Yahoo! India Mail. Learn how. http://in.overview.mail.yahoo.com/photos -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.