Good Afternoon,
I want the fulltext of the following article, could you please help me.
Citation Details
Title: Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire.
Author: Thomas P. Van Dyke
Publication: MIS Quarterly (Refereed)
Date: June 1, 1997
Publisher: University of Minnesota, MIS Research Center
Volume: v21 Issue: n2 Page: p195(14)
Thanks
Nrusingh Kumar Dash
Librarian
Silicon Institute of Technology
Bhubaneswar-24 |