Dear Sir/Madam, The following articles are required to my Library users. If it is available in your Library, please send the article at the earliest. 1 Pui-Mun Lee, PohWah Khong, Dhanjoo N. Ghista, (2006) "Impact of deficient healthcare service quality", The TQM Magazine, Vol. 18 Iss: 6, pp.563 - 571 2 Amira ep Koubaa Eleuch, (2011) "Healthcare service quality perception in Japan", International Journal of Health Care Quality Assurance, Vol. 24 Iss: 6, pp.417 - 429 3 Hardeep Chahal, Neetu Kumari, (2010) "Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context", Journal of Indian Business Research, Vol. 2 Iss: 4, pp.230 - 255 Thanking You, Yours sincerely, Dr Janet Dotty Lobo LIBRARIAN FR MULLER CENTRAL LIBRARY MANGALORE -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.