Hello, Really amazing functionality!!! Live Chat - ScienceDirect Live Chat is an online, real time, technical support service available 24 hours a day, Monday to Friday. The Live Chat button will sit on the right-hand side of the Help button and will be shown on all screens, to all users of accounts where the functionality has been set up. When an end-user clicks on the Live Chat button, a new window will open where the user will have the possibility to chat with a member of the ScienceDirect e-Helpdesk. Should the need arise, the e-Helpdesk will have the possibility to co-browse with the end-user to show them how to perform a certain task. Noufal.P.P Indian Institute of Technology Kanpur --------------------------------- Heres a new way to find what you're looking for - Yahoo! Answers -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.