Tata Consultancy Services has won Special Libraries Association (SLA) USA's 'Centre of Excellence Award (COEA ) - 2009' !! TCS Library Network has been globally recognized as excellent by the International community of information professionals. Its for the first time that this award has crossed the American shores since its inception in 2002. By winning this award, TCS joins the league of world class libraries of Wharton School, Microsoft, Verizon, Nike, Ernst & Young, Univ of Michigan, National Geographic and Stanford Univ, among others. ( http://units.sla.org/division/dbf/awards/coe/pastwinners.html). TCS LIC Team under the able leadership of Mr B P Prakash has successfully demonstrated leadership through innovative service platforms, global benchmarks and best practices. --------------------------------------------------- Here is the official announcement from SLA Headquarters. SLA BUSINESS and FINANCE DIVISION ANNOUNCES TATA CONSULTANCY AS 2009 CENTERS OF EXCELLENCE AWARD WINNER For Release: May 13, 2009 Contact: Michael M. Smith, Chair, COEA Committee SLA Business & Finance Division Tel: 979.845.2902 michaelsmith@tamu.edu Terri Brooks, Chair SLA Business & Finance Division Tel: 202.326.5904 brooks@ici.org The Business & Finance Division of the Special Libraries Association (SLA) proudly announces the winner of the eighth annual Centers of ExcellenceAward, the Library & Information Centre of Tata Consultancy Services Ltd. (Mumbai, India). The SLA Business & Finance Division is recognizing the Library & Information Centre (LIC) for the quality of its support to an international organization and its exemplary application of management techniques and tools including: strategic planning using core functional teams a strong customer focus through domain-specific alerts and bulletins mature metrics collection including Balanced Scorecards and enterprise-wide satisfaction surveys an employee development program known as Integrated Career and Learning Management System (iCALMS) a focus on process management that includes a global reference desk and service level agreement The Tata Consultancy Services Library and Information Centre is a network of 83 facilities (65 libraries and 18 self-help library corners) spread across 17 cities in India and 10 abroad, and staffed by 130 professionals. Tata Consultancy Services (TCS) is an IT services, business solutions and outsourcing organization that has over 130,000 associates spread across 47 countries. TCS is part of the Tata Group, India's largest industrial conglomerate which includes Tata Steel, Tata Motors, Tata Power, Tata Chemicals, Tata Tea, Indian Hotels, and Tata Communications. The SLA Business & Finance Division?s Center of Excellence awards serve to recognize quality as a priority for the successful management and deliveryof information. The awards take their inspiration from the Malcolm Baldrige National Quality Awards, which are given annually to US organizations to recognize and promote quality as a critical part of innovation and competitiveness. The "Centers of Excellence" Awards, like the Baldrige Award, recognize customer-driven quality and leadership in the framework of an organization dedicated to the gathering, analysis and dissemination ofinformation in the business community. The Centres of Excellence Award will be officially presented at the 2009 SLA Conference in Washington, D.C.. Immediately following the award presentation, the award recipient will speak about the best practices for which the organization is being recognized. The presentation of the awards will occur on Monday, June 15, at 5:30pm at the SLA Business & Finance Division Open House and Awards Reception. THE JUDGES The judges were Katherine Ehrlich, Business Researcher, Ernst & Young LLP; Cynthia Lenox, Business Librarian, John Carroll University; Kimberly Morgan, Market Research Specialist, Verizon Communications Inc.; Terese Terry, Business Information Specialist, Lippincott Library, University of Pennsylvania; and Hope Tillman, Director, Horn Library, Babson College, each of whom is an active member of the Business & Finance Division. BACKGROUND The awards serve to recognize the best of "best practices" in three categories: Technology, Service, and Management. Any member of SLA can apply for consideration in any of the three categories and all entries are evaluated by a panel of judges who are members of the Business & Finance Division. The award winners represent excellence and quality at its highest level, and in previous years have included such outstanding organizations as the Science, Industry & Business Library of the New York Public Library; the J. Hugh Jackson Library, Graduate School of Business, Stanford University; National Geographic Society's Libraries and Information Services; Verizon Information Research Network and Stephen D. Cutler Center for Investments and Finance, Horn Library, Babson College. For a list of previous award recipients and further information visit: http://units.sla.org/division/dbf/awards/coe/pastwinners.html Christina de Castell Director, Public Relations SLA Business & Finance Division Christina de Castell, MLIS, FSLA Manager, InfoAction Vancouver Public Library Level 5, 350 West Georgia Street Vancouver, BC V6B 6B1 Tel 604-331-3613 Email infoaction@vpl.ca Website http://www.infoaction.ca ================================================================================= Kishore Ramdas Ingale Sr Manager, Corporate LIC Tata Consultancy Services Gateway Park, Road No.13 MIDC, Andheri (E) Mumbai - 400 093,Maharashtra India Ph:- +91 22 6779 3588 Buzz:- 422 3588 Cell:- 09226711630 Mailto: kishore.ingale@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. 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