Tata Consultancy Services has
won Special Libraries Association (SLA) USA's 'Centre of Excellence
Award (COEA ) - 2009' !!
TCS Library Network has been globally
recognized as excellent by the International community of information
professionals.
Its for the first time that this
award has crossed the American shores since its inception in 2002.
By winning this award, TCS joins the
league of world class libraries of Wharton School, Microsoft,
Verizon, Nike, Ernst & Young, Univ of Michigan,
National Geographic and Stanford Univ,
among others. (http://units.sla.org/division/dbf/awards/coe/pastwinners.html).
TCS LIC Team under the able leadership
of Mr B P Prakash has successfully demonstrated leadership through innovative
service platforms,
global benchmarks and best practices.
---------------------------------------------------
Here is the official announcement from
SLA Headquarters.
SLA BUSINESS and FINANCE DIVISION ANNOUNCES
TATA CONSULTANCY AS 2009 CENTERS OF EXCELLENCE AWARD WINNER
For Release: May 13, 2009
Contact:
Michael M. Smith, Chair, COEA Committee
SLA Business & Finance Division
Tel: 979.845.2902
michaelsmith@tamu.edu
Terri Brooks, Chair
SLA Business & Finance Division
Tel: 202.326.5904
brooks@ici.org
The Business & Finance Division of the
Special Libraries Association (SLA) proudly announces the winner of the
eighth annual Centers of ExcellenceAward, the Library
& Information Centre of Tata Consultancy Services Ltd. (Mumbai, India).
The SLA Business & Finance Division is
recognizing the Library & Information Centre (LIC) for the quality
of its support to an international organization and its exemplary application
of management techniques and tools including:
- strategic planning using core functional
teams
- a strong customer focus through domain-specific
alerts and bulletins
- mature metrics collection including Balanced
Scorecards and enterprise-wide satisfaction surveys
- an employee development program known as
Integrated Career and Learning Management System (iCALMS)
- a focus on process management that includes
a global reference desk and service level agreement
The Tata Consultancy Services Library and Information Centre is a
network of 83 facilities (65 libraries and 18 self-help library corners)
spread across 17 cities in India and 10 abroad, and staffed by 130 professionals.
Tata Consultancy Services (TCS) is an IT services, business solutions and
outsourcing organization that has over 130,000 associates spread across
47 countries. TCS is part of the Tata Group, India's largest industrial
conglomerate which includes Tata Steel, Tata Motors, Tata Power, Tata Chemicals,
Tata Tea, Indian Hotels, and Tata Communications.
The SLA Business & Finance Division’s
Center of Excellence awards serve to recognize quality as a priority for
the successful management and deliveryof information. The awards take
their inspiration from the Malcolm Baldrige National Quality Awards, which
are given annually to US organizations to recognize and promote quality
as a critical part of innovation and competitiveness. The "Centers of Excellence"
Awards, like the Baldrige Award, recognize customer-driven quality and
leadership in the framework of an organization dedicated to the
gathering, analysis and dissemination ofinformation in the business
community.
The Centres of Excellence Award will be officially
presented at the 2009 SLA Conference in Washington, D.C.. Immediately following
the award presentation, the award recipient will speak about the best practices
for which the organization is being recognized. The presentation of the
awards will occur on Monday, June 15, at 5:30pm at the SLA Business &
Finance Division Open House and Awards Reception.
THE JUDGES
The judges were Katherine Ehrlich, Business Researcher, Ernst & Young
LLP; Cynthia Lenox, Business Librarian, John Carroll University; Kimberly
Morgan, Market Research Specialist, Verizon Communications Inc.; Terese
Terry, Business Information Specialist, Lippincott Library, University
of Pennsylvania; and Hope Tillman, Director, Horn Library, Babson College,
each of whom is an active member of the Business & Finance Division.
BACKGROUND
The awards serve to recognize the best of "best practices"
in three categories: Technology, Service, and Management. Any member of SLA
can apply for consideration in any of the three categories and
all entries are evaluated by a panel of judges who are members of the
Business & Finance Division. The award winners represent excellence and
quality at its highest level, and in previous years have included such
outstanding organizations as the Science, Industry & Business Library of the
New York Public Library; the J. Hugh Jackson Library, Graduate School of Business,
Stanford University; National Geographic Society's Libraries and Information
Services; Verizon Information Research Network and Stephen D. Cutler Center
for Investments and Finance, Horn Library, Babson College.
For a list of previous award recipients and further information
visit: http://units.sla.org/division/dbf/awards/coe/pastwinners.html
Christina de Castell
Director, Public Relations
SLA Business & Finance Division
Christina de Castell, MLIS, FSLA
Manager, InfoAction
Vancouver Public Library
Level 5, 350 West Georgia Street
Vancouver, BC V6B 6B1
Tel 604-331-3613
Email infoaction@vpl.ca
Website http://www.infoaction.ca
=================================================================================
Kishore Ramdas Ingale
Sr Manager, Corporate LIC
Tata Consultancy Services
Gateway Park, Road No.13
MIDC, Andheri (E)
Mumbai - 400 093,Maharashtra
India
Ph:- +91 22 6779 3588
Buzz:- 422 3588
Cell:- 09226711630
Mailto: kishore.ingale@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
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