Dear Friends:   Workshop on   Total Quality Management 18-11-2006 Organizers Madras Library Association (MALA)   &   Madras Library Association Kalpakkam Chapter (MALA-KC)   @ Anupuram Convention Centre DAE Township , Anupuram - 603109   Quality is everybody’s business The most significant development in India ’s information environment in the last decade is the realization that in order even to merely survive in today’s cost conscious customer driven world, all business strategies and proc-esses have to be built around what the customer really wants. Unfortunately, “quality” which at various levels and in various contexts has assumed different shades and nu-ances, has really not been understood, assimilated and internalized at the front end of any enterprise. “Quality” continues to be a buzzword which is bandied around at seminars and conferences, a status symbol used by Chief Executives of companies, or a distinguishing mark proudly displayed on stationary and signages. So has been with the so called Quality revolution. While the number of compa-nies in sectors ranging from manufacturing to support services, who have acquired the prestigious ISO9000 certi-fication has increased exponentially over the years, the trickling down of quality consciousness to the worker at the shop floor, the salesman in the market place, or the receptionist at the front office has really not taken place.   The significance of Quality Management in the knowledge industry needs particular attention. MALA intends to de-mystify the concepts of Total Quality Management and arouse the confidence amongst entry and mid level execu-tives in general and the library professionals in particular, that he os she can play a crucial role in the management of total quality of his/her enterprise. Scope and Objective The proposed one day workshop envisages providing the target group with the necessary background to the evolution and emergence of Total Quality Management (TQM). The beneficiaries of the programme are likely to be but not restricted to Library and Information professionals at entry and mid level positions who have always been curious but too shy to ask about the determinants of Total Quality Management and its effect on not only their day to day professional life, but their future careers as well. Workshop Content and Conduct The following modules will be discussed and deliberated in the context of Library & Information environment in the changing scenario: 1.       Leadership and organizational culture 2.       Resource Management 3.       Management of support services 4.       Application of tools and techniques 5.       Key speakers initiate discussion on each of the above modules followed by interaction, Participative case studies and simulations. Workshop Expertise Commodore S. Shekar , Managing Director, Sanjeevini Human Resource Institute, Chennai   Workshop Fee Those interested are invited to register for the workshop onor before on payment of Rs.300/-(Members) and Rs.500/( Non-Members) by DD or local cheque drawan in favour of“Madras Library Association, Chennai”. The duly filled & completed registration Form shall be forwarded to the under mentioned address on or before 4-11-2006 Dr. G. Krishnamurthy (Treasurer, MALA) No.15, Nehru Nagar, 3 rd Main Road Adyar, Chennai – 600 020 Workshop Coordinators: Mr. Somasekharan President –MALA, Kalpakkam Chapter Head, Scientific Information Resource Division Indira Gandhi Centre for Atomic Research Kalpakkam – 603 102, Phone 044 27480281 Fax 044 2748009 e-mail: mailto:soma@igcar.gov.in soma@igcar.gov.in   &   Prof A. Amudhavalli President – Madras Library Association mailto:amudha75@yahoomail.com amudha75@yahoomail.com È9443952474   Workshop Contact: Ms. L. Gowri- Secretary, MALA 304, Sylvan Castle , 13, Nerkundrum Main Rd.       Chinmya Nagar, Chennai – 600 092 Phone: 2477 0056 / 9382338822 e-mail:madraslibraryassociation@gmail.com   Transportation: Free transporation will be provided from the University of Madras , Guindy Campus Library to the venue and back.   The vehicle will leave the Guindy Campus Library by 8.00 a.m. on November 18 th , 2006   Workshop Websites: http://www.malakc.org/ http://www.malakc.org http://www.accel-india.com/mala/0700.htm http://www.accel-india.com/mala/0700.htm   Introduction Workshop on   Total Quality Management (November 18, 2006) Registration Form Name:__________________________________________ Designation:_____________________________________ Parent Body:____________________________________ Contact Details: Address:_______________________________________ Pin Code:______________________________________ Phone:________________________________________ E-mail:________________________________________ Payment Details: Amount:_______________________________________ DD/Cheque No.:_________________________________ Bank Name & Branch: ____________________________   Date: Signature Please Note: The Registration closes on 4 th November 2006. Need be; photocopy this form for multiple applications. Looking forward to your participation   Best,   L. R. Gowri Secretary, MALA