Documentation Research & Training Centre (DRTC) Indian Statistical Institute 8th Mile, Mysore Road, RVCE Post Bangalore, 560 059 COLLOQUIUM-2 (2017-2019) Title: Digital Reference Services in Libraries Abstract Reference Service is one of the library’s primary services besides acquisition, cataloging and physical planning. This service provides personalized assistance to library users in accessing and using suitable information resources to meet their needs. The reference services saw an advancement through the metamorphosis in technology which gave birth to Digital Reference Services (DRS). E-mail reference, Web-Forms, and Instant Messaging are the main channels used in providing digital reference services. Our study scrutinizes the various forms of DRS, its models, and their implementation. Nevertheless, emerging trends, challenges, and issues, DRS implementation across the world is also covered. Speakers and Topics • Jaishree Khandelwal - Introduction • Harshitha U Urs - Evolution of DRS • Bhupender Yadav - Major DRS Forms • Sreekumar S - DRS Model • Gautham N - Implementation Of DRS • Satish Kumar - DRS in India and World • Suresh Yadav - Issues and Challenges • Mayukh Bagchi - Research Trends in DRS • Abhishek K - Conclusion Coordinator: Dr. Biswanath Dutta Date: 31-01-2018 Time: 2 p.m. Venue: DRTC Class Room (G-16), ISI Bangalore. All are cordially invited.