Dear Librarians Kindly arrange following paper for me Mark Stover http://www.emeraldinsight.com/author/Stover%2C+Mark, "Making tacit knowledge explicit: the Ready Reference Database as codified knowledge",Reference Services Review, (2004) Vol. 32 Iss: 2, pp.164 - 173 Dr. Subhash Khode Librarian Shri Vaishnav Vidyapeeth University, Indore -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.