Tools: LIbrary Reference Services: Live Digital Reference Tools LiveRef(sm) is compiled and maintained by Gerry McKiernan, Science and Technology Librarian and Bibliographer, Science and Technology Services Department, Iowa State University Library.Ames, IA LiveRef(sm): A Registry of Real-Time Digital Reference Services is a categorized listing of libraries that offer real-time Library reference or information services using chat software, live interactive communications utilities, call center management software, customer interaction management software, Web contact center software, bulletin board services, interactive customer assistance system, or related Internet technologies. Use of the listed services may be restricted or limited to affiliated students, faculty, staff, or members. REAL-TIME DIGITAL REFERENCE TECHNOLOGIES * 24/7 Reference- * Anexa.com * AOL Instant Messenger(sm) (America Online) * Camden * ConferenceRoom(r) (WebMaster) * DesktopStreaming (tm) (Expertcity) * DigiChat (Digi-Net Technologies) * eGain Live (eGain) * eGain Voice (eGain) * eshare NetAgent(tm) 4.0 (eshare Communications, Inc. * eshare Re: sponse(tm) (eshare Communications, Inc.) * Groopz(tm) (Digi-Net Technologies) * GroupBoard (User Data Connections) * HumanClick(sm) (LivePerson(r)) * LiveAssistance (International Business Systems, Inc.) * Livehelper(sm) * LivePerson Chat (LivePerson(r)) * NetMeeting (Microsoft) * Netscape IRC * OnDemand(tm) (Convey Systems) * QuestionPoint(sm) (OCLC/Library of Congress) * Rakim * RightNow Live(tm) (RightNow Technologies) * Virtual Reference Software (Library Systems & Services, L.L.C. (LSSI)) * Virtual Reference Librarian (Docutek) * Volano * WebLine(r) (Cisco Systems) Source: http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm Regards H.B Mallikarjuna, Indegene Bangalore. -- Regards H.B.Mallikarjuna Email: hbmallikarjuna[at]gmail.com http://mallikarjuna.blogspot.com http://tech.groups.yahoo.com/group/libtech/ --"All power is within you, you can do anything and everything.Believe in that,do not believe that you are weak... You can do anything and everything, without even the guidance of any one. All power is there......"--Swamy Vivekananda --------------------------------- Find out what India is talking about on - Yahoo! Answers India Send FREE SMS to your friend's mobile from Yahoo! Messenger Version 8. Get it NOW Tools: LIbrary Reference  Services: Live  Digital Reference Tools   LiveRef(sm) is compiled and maintained by Gerry McKiernan, Science and Technology Librarian and Bibliographer, Science and Technology Services Department, Iowa State University Library.Ames, IA   LiveRef(sm): A Registry of Real-Time Digital Reference Services is a categorized listing of libraries that offer real-time Library reference or information services using chat software,  live interactive communications utilities, call center management software, customer interaction management software, Web contact center software, bulletin board services, interactive customer assistance system, or related Internet technologies. Use of the listed services may be restricted or  limited to affiliated students, faculty, staff, or members. REAL-TIME DIGITAL REFERENCE TECHNOLOGIES         * 24/7 Reference-         * Anexa.com         * AOL Instant Messenger(sm) (America Online)         * Camden         * ConferenceRoom(r) (WebMaster)         * DesktopStreaming (tm) (Expertcity)         * DigiChat (Digi-Net Technologies)         * eGain Live (eGain)         * eGain Voice (eGain)         * eshare NetAgent(tm) 4.0 (eshare Communications, Inc.         * eshare Re: sponse(tm) (eshare Communications, Inc.)         * Groopz(tm) (Digi-Net Technologies)         * GroupBoard (User Data Connections)         * HumanClick(sm) (LivePerson(r))         * LiveAssistance (International Business Systems, Inc.)         * Livehelper(sm)         * LivePerson Chat (LivePerson(r))         * NetMeeting (Microsoft)         * Netscape IRC         * OnDemand(tm) (Convey Systems)         * QuestionPoint(sm) (OCLC/Library of Congress)         * Rakim         * RightNow Live(tm) (RightNow Technologies)         * Virtual Reference Software (Library Systems & Services, L.L.C. (LSSI))         * Virtual Reference Librarian (Docutek)         * Volano         * WebLine(r) (Cisco Systems) Source: http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm   Regards H.B Mallikarjuna, Indegene Bangalore. http://mallikarjunahb.blogspot.com/ -- Regards H.B.Mallikarjuna Email: hbmallikarjuna[at]gmail.com http://mallikarjuna.blogspot.com http://tech.groups.yahoo.com/group/libtech/ --"All power is within you, you can do anything and everything.Believe in that,do not believe that you are weak... You can do anything and everything, without even the guidance of any one. All power is there......"--Swamy Vivekananda Find out what India is talking about on - http://us.rd.yahoo.com/mail/in/yanswers/*http://in.answers.yahoo.com/ Yahoo! Answers India Send FREE SMS to your friend's mobile from Yahoo! Messenger Version 8. http://us.rd.yahoo.com/mail/in/messengertagline/*http://in.messenger.yahoo.c... Get it NOW