Hello, Here's an article FY Reference. Though the author, Greenstein, speaks about the research libraries in USA, I feel it also depicts our Indian context. i.e all the I I *s. http://www.educause.edu/pub/er/erm04/erm04510.asp Thanks Harsha Hello,           Here's an article FY Reference. Though the author, Greenstein, speaks about the research libraries in USA, I feel it also depicts our Indian context. i.e all the I I *s.   http://www.educause.edu/pub/er/erm04/erm04510.asp http://www.educause.edu/pub/er/erm04/erm04510.asp Thanks Harsha