Dear Friends, One of our faculty member is interested to get the full text of the following articles. Kindly request to l send the soft copy if available at your library. Ponnam, A., Debajani, S. and Balaji, M.S. (2011). Satisfaction-based segmentation: Application of Kano model in Indian fast food industry. Journal of Targeting, Measurement and Analysis for Marketing, Vol. 19, No. 3-4, pp. 195-205 Thank you & Regards KN Madhu ______________________________________________________ Assistant Librarian Indian Institute of Plantation Management [IIPM] (Autonomous Organisation of the Ministry of Commerce & Industry, GOI) Jnana Bharathi Campus, P.O.Malathalli Bengaluru - 560 056 Ph: 080-23213515 (Mobile); 9916436565, Fax: 080-23212775 E-mail: library@iipmb.edu.in / 6madhu@gmail.com Website: www.iipmb.edu.in -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.