sir, Required the following article: G. Anand, Rambabu Kodali, (2008) "Benchmarking the benchmarking models", Benchmarking: An International Journal, Vol. 15 Iss: 3, pp.257 - 291 shyamal ghosh -- ******************************************************** *Shyamal Ghosh (**শ্যামল ঘোষ/श्यामल घोष)* *Department of Library & Information Science, Rabindra Bharati University Kolkata - 50 Phone: 9474094073 http://shyamalghosh.wordpress.com/ ********************************************************* -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.