Hi, I used to work for a software company in India as a Librarian (Information Officer) some 6 years ago. And yes, as you said I used to report to the HR head too! Worse still we had a dual reporting system where the appraisals were done my the HR and for all professional advice I used to turn to the corporate head librarian. The HR person hardly understood the importance of a library and a librarian and never actually appreicated the services offered by the library and thus got no recognition! I think we librarians get our due recognition and professional satisfaction when we have a good line manager who is able to guide us and advice us in our professional activities. As you rightly pointed out it should be a R&D head or a knowledge management head to whom we should report to. Thanks. Deepa