Dear sir/Madam, The following articles are required to one of my library user. If available in your Library , please forward to me. 1.Norazah Mohd Suki, Jennifer Chiam Chwee Lian, Norbayah Mohd Suki, (2011) "Do patients' perceptions exceed their expectations in private healthcare settings?", International Journal of Health Care Quality Assurance, Vol. 24 Iss: 1, pp.42 - 56. 2.Mark J. Kay, (2007) "Healthcare marketing: what is salient?", International Journal of Pharmaceutical and Healthcare Marketing, Vol. 1 Iss: 3, pp.247 – 263. 3.Aditi Naidu, (2009) "Factors affecting patient satisfaction and healthcare quality", International Journal of Health Care Quality Assurance, Vol. 22 Iss: 4, pp.366 - 381 Thanking you Yours sincerely, Dr Janet Dotty Lobo Librarian Fr Muller Central Library Mangalore -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.