Dear Sir/ Madam, We are in need of the following Journal articles. If it is available please forward the articles immediately 1. Benchmarking : An International Journal: A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants by Panchapakesan Padma, Chandrasekharan Rajendran, L. Prakash Sai, (2009), Vol. 16 Iss: 2, pp.157 – 191. 2. International Journal of Public Sector Management: Measuring service quality and patient satisfaction with access to public and private healthcare delivery by Nana Owusu-Frimpong, Sonny Nwankwo, Baba Dason, (2010), Vol. 23 Iss: 3, pp.203 – 220. 3. Benchmarking: An International Journal: Patient-perceived dimensions of total quality service in healthcare by Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman, (2008), Vol. 15 Iss: 5, pp.560 – 583 4. International Journal of Health Care Quality Assurance: Dimensions of hospital service quality: a critical review: Perspective of patients from global studies by Yogesh P. Pai, Satyanarayana T. Chary, (2013), Vol. 26 Iss: 4, pp.308 – 340. 5. International Journal of Health Care Quality Assurance: Exploring patient satisfaction predictors in relation to a theoretical model by Vigdis Abrahamsen Grøndahl, Marie Louise Hall-Lord, Ingela Karlsson, Jari Appelgren, Bodil Wilde-Larsson, (2013), Vol. 26 Iss: 1, pp.37 – 54. Thanking You, Yours sincerely, Dr Janet Dotty Lobo LIBRARIAN FR MULLER CENTRAL LIBRARY MANGALORE -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.