IEEE Client Services and University Partnership Program Manager for India

Position located in India

Job Functions

Develop and implement programs and events that build customer relationships and drive IEEE usage and awareness for user communities, including librarians, engineers, researchers, students and faculty
Train librarians, end-users, regional sales staff and dealers in effective use of IEEE electronic information products through on-site visits, phone support, email support, and internet conferencing
Support initiatives and information needs of one or more IEEE Student Branches selected to participate in the University Partnership program.to build brand awareness and loyalty
Travel nationally as needed, for conferences, customer visits, training and awareness events.
Provide customer feedback on product content and functionality to be incorporated into the product development improvement process.
Plan events with IEEE staff
Support IEEE Membership marketing as needed
Participate in the creation of promotional and training materials for electronic information products, as needed
Prepare weekly call reports to document activity.

Knowledge:

A bachelor's degree from an accredited university or college required, engineering degree and/or Masters in Library/Information Sciences strongly desirable.
Local language and English fluency required.
Ability to travel within territory with occasional trips to IEEE New Jersey in the US, as needed
Excellent writing skills, developing copy for customer communication
Excellent public speaking and interpersonal skills
PC skills: Microsoft Excel, Microsoft Word, PowerPoint, WebEx
Demonstrated ability to work independently and plan effective travel itineraries.
In-depth understanding of the library market for high-end electronic subscription products.
Training experience desirable; comfort with electronic information products and ability to demonstrate products one-on-one or for large audiences, both in-person and online is critical
Understanding of the sales process.
Understanding of library technologies and methods.
Strong organizational skills; attention to detail

Problem Solving

Clarify training requirements - customize training to the type of organization (corporate vs. academic, interested in a particular technical area, and to experience level of trainees).
Keep current in library trends and technologies to better solve customer problems and issues.
Create opportunities to reach out to all area customers, such as free online training, invitations to IEEE events, etc.
Keep current with IEEE student group and regional activities to better recommend ideas and events for IEEE Student branches participating in the University Partnership program.
Direct customer concerns or questions to correct IEEE business unit
Assist local dealers in creating successful customer trials. Offer online training, phone and email support.
Plan travel in order to reach key accounts in a cost-effective way, while completing other work.

Interpersonal Skills:

Frequent contact and coordination with other groups will be critical to the success of this individual.
Ability to work collegially with members of various communities - customers, students, librarians, faculty, IEEE members and volunteers.
Highly developed presentation, interpersonal and negotiation skills are critical.

Accountability for Results:

Increase number of users of online products at local customer sites as measured by usage statistics
Number of customer visits and users trained as documented by trip reports
Number of University Partnership Program events planned and held during calendar year
Number of relationship-building contacts as documented by weekly reports
Feedback from customers and dealer representatives

Please submit a resume and cover letter to Rachel Berrington – r.berrington@ieee.org

regards

Sushma Arora