Position Announcement NISC Export Services (NES) Private Limited invites applications for the position of TECHNICAL SUPPORT ANALYST in its newly created Technical Support Department. NES and its affiliates together comprise one of the foremost database access, production and publishing companies in the world. NESs 100+ database products, published online (BiblioLine) or on CD-ROM (NISC DISCover) and print, cover most areas of the universe of knowledgearts & humanities, earth sciences, environment, social sciences, life sciences and technology. Based in Hyderabad, the successful candidate will handle, using latest information and communication technologies, queries pertaining to technical support received from customers all over the world. NES is looking for candidates who have at least a Masters degree in English, Mass Communication, Journalism or any related subject. Candidates with MPhil or PhD degree in the relevant subject would be preferred. Good typing skills are required as the working environment involves online computer use for access to offices worldwide. In addition, the candidates should possess the ability --to communicate in a formal, clear, empathetic and pleasant style, with excellent command of written and spoken English. --to handle a wide variety of modern communication media in a professional manner, conforming to standards of international business communication with respect to etiquette and pronunciation. --to understand and answer, with speed and accuracy, technical queries from customers. --to maintain good public relations with customers, both actual and potential. --to collect, organize, store and deliver information resources required for technical support. --to enjoy interactions with customers hailing from diverse national backgrounds and serve them in a most user-friendly manner. If you are not a resident of Hyderabad and are willing to relocate, please indicate that at the top of your resume. Apart from on-job training inputs, NES provides a comfortable, pleasant and enjoyable work environment with bright career prospects and exciting opportunities to realize ones potentialities. Salary is commensurate with qualifications and experience. NES considers applications from candidates who had appeared for examinations and awaiting announcement of results, Please submit a letter of application, resume, and names, addresses, phone numbers and email addresses of three references to: The Managing Director NISC Export Services Co. Pvt. Ltd. 3rd Floor, Ballad Estates, St. Anns Road, Tarnaka Hyderabad 500 017 Email: hrd@nisc.co.in Phone: +91 40 27001517 For more info about NISC, please visit www.nisc.com --------------------------------------------------------------------------------------------------------- NISC Export Services Pvt. Ltd. (an affiliate of NISC International, Inc. USA) S-1 Ballad Estates, St.Ann's School Road, Tarnaka, Hyderabad 500 017 Andhra Pradesh, India - Tel:+91 40 27001517 Tel/Fax:+91 40 27002538 WWW.NISC.COM A company in service to NISC worldwide. ---------------------------------------------------------------------------------------------------------