Does the changing profile of the users of library services, particularly in metropolitan cities have ever appered you to be a bit more challenging in comparison to dealing with our own traditional Indian users? What I am hinting at is that whether the ever increasing volume of multinational clienteles speaking in different langauges (however poor in English), showing different kind of cultural behaviour and expecting a new kind of service need some rethinking at our part? Is it true that dealing with them professionally with all seriousness of our vocation requires a paradigm shift in our understanding of how the library activities should be carried out; how the behaviour of library staff need to be modified/sensitized; what new facilities (like comfortable reading halls, good working toilets, efficient canteens, etc.) may be added; how the library hours can be lenghtened; the period of loan and library fines may be standardized in keeping with international library practices; over all a new work culture with emphasis on resposiveness, answerability, openess and all fairness in dealing with the users without any prejudice on account of race/colour/language/nationalitities are required?