Dear Friends, Roy Tennant's latest piece on TechEssence.info, Open Letter to ILS Vendors, recommends that in the face of the sustainable open source ILS options and the companies that can provide support for them, that traditional ILS vendors need to rethink their business models and their customer service. While this situation itself and librarians' opposition to it is nothing new, to read Roy Tennant's articulate discussion of the subject lends weight to the issue...and somehow might make it more real to the vendors. Here is the link to the letter, http://techessence.info/node/83 Vimal Kumar Asian School of Business Technopark Trivandrum-695 581 vimal0212@yahoo.com www.asb.edu.in ____________________________________________________________________________________ We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. http://tv.yahoo.com/collections/265