Importanct features of Question Point are,
1. Reference service around the clock with trustworthy, real-time one-on-one reference assistance from professional librarians, right from your library Web page or other Web portal
2. Web-based chat, browse and cooperative reference tools that use best-in-class technology and require no special software or browser plug-ins
3. No need to use Windows Operating System to do simple chat and page push; streamlined conference process that allows librarians to transfer to another librarian smoothly
4. Support for multilingual reference transactions; Q&A knowledge base that is carefully reviewed and maintained by Cooperative contributors

Thanking You,
 
Dinesh