Services Management: An Integrated Approach, 2nd Edition By Paul Gemmel (Editor), Bart Van Looy (Editor), Roland Van Dierdonck (Editor) Paperback / 555 Pages / Trans-Atlantic Pubns / April 2004 / 027367353X Service Management, Operations, Strategy and Information Technology By James A. Fitzsimmons Hardcover / McGraw-Hill College / August 2000 / 0072424192 Retailing Management, 5th Edition By Michael Levy, Barton A. Weitz Hardcover / McGraw-Hill College / June 2003 / 0072553928 Service Operations Management: Strategy, Design and Delivery By Christine Hope, Alan Muhlemann Paperback / 352 Pages / Prentice Hall / September 1997 / 0131499157 Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation, 1st Edition (Illustrated) By Michael D Johnson Hardcover / 190 Pages / John Wiley & Sons Inc / May 2003 / 0787961566 Automotive Service Management: Operations Management (Illustrated) By Mitch Schneider Paperback / 125 Pages / Thomson Learning / May 2003 / 1401826652 Retail Management: A Strategic Approach, 9th Edition By Joel R. Evans, Barry Berman Hardcover / 584 Pages / Prentice Hall / July 2003 / 0131009443 Supply Chain Management: Strategy, Planning, and Operation, 2nd Edition By Sunil Chopra, Peter Meindl Hardcover / 567 Pages / Prentice Hall / April 2003 / 013101028X Foundations of Service Level Management By Rick Sturm, Mary Jander, Wayne Morris Paperback / 272 Pages / Macmillan Computer Pub / April 2000 / 0672317435 Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty By Arthur Middlebrooks, Craig Terrill Hardcover / 268 Pages / McGraw-Hill / October 1999 / 0844224413 Managing Service Quality By Paul Kunst (Editor), Jos Lemmink (Editor) Hardcover / 121 Pages / Sage Pubns / January 1996 / 1853963305 -------------------------- Mukesh Anand Director - Marketing Monitor Information Services # 203, Moghal Marc Ratan Complex Narayanguda, Hyderabad - 500 029 India Telephone: 040-55787065 Fax: +91-40-27552390 http://www.monitorinfo.com Importers n Distributors of Technical Publications Services Management: An Integrated Approach, 2nd Edition By Paul Gemmel (Editor), Bart Van Looy (Editor), Roland Van Dierdonck (Editor) Paperback / 555 Pages / Trans-Atlantic Pubns / April 2004 / 027367353X Service Management, Operations, Strategy and Information Technology By James A. Fitzsimmons Hardcover / McGraw-Hill College / August 2000 / 0072424192 Retailing Management, 5th Edition By Michael Levy, Barton A. Weitz Hardcover / McGraw-Hill College / June 2003 / 0072553928 Service Operations Management: Strategy, Design and Delivery By Christine Hope, Alan Muhlemann Paperback / 352 Pages / Prentice Hall / September 1997 / 0131499157 Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation, 1st Edition (Illustrated) By Michael D Johnson Hardcover / 190 Pages / John Wiley & Sons Inc / May 2003 / 0787961566 Automotive Service Management: Operations Management (Illustrated) By Mitch Schneider Paperback / 125 Pages / Thomson Learning / May 2003 / 1401826652 Retail Management: A Strategic Approach, 9th Edition By Joel R. Evans, Barry Berman Hardcover / 584 Pages / Prentice Hall / July 2003 / 0131009443 Supply Chain Management: Strategy, Planning, and Operation, 2nd Edition By Sunil Chopra, Peter Meindl Hardcover / 567 Pages / Prentice Hall / April 2003 / 013101028X Foundations of Service Level Management By Rick Sturm, Mary Jander, Wayne Morris Paperback / 272 Pages / Macmillan Computer Pub / April 2000 / 0672317435 Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty By Arthur Middlebrooks, Craig Terrill Hardcover / 268 Pages / McGraw-Hill / October 1999 / 0844224413 Managing Service Quality By Paul Kunst (Editor), Jos Lemmink (Editor) Hardcover / 121 Pages / Sage Pubns / January 1996 / 1853963305 -------------------------- Mukesh Anand Director - Marketing Monitor Information Services # 203, Moghal Marc Ratan Complex Narayanguda, Hyderabad - 500 029 India Telephone: 040-55787065 Fax: +91-40-27552390 http://www.monitorinfo.com http://www.monitorinfo.com Importers n Distributors of Technical Publications