[KM-Forum] Required suggestion to improve the usability ofKMPortal

Mon Jun 26 10:15:05 IST 2006

Thanks Bruce

The cartoon is great!  Will definitely use it in some of my future
discussions and workshops.

Thanks for sharing!
Have a good day
Marina

-----Original Message-----
From: km-forum-bounces at ncsi.iisc.ernet.in
[mailto:km-forum-bounces at ncsi.iisc.ernet.in] On Behalf Of Bruce LaDuke
Sent: 24 June 2006 12:44 PM
To: km-forum at ncsi.iisc.ernet.in
Subject: RE: [KM-Forum] Required suggestion to improve the usability
ofKMPortal

Marina/Srinivas,

See this cartoon as it relates to your explanation:

http://www.hyperadvance.com/blog01/index.php?blog=2&title=title_5&more=1
&c=1&tb=1&pb=1

I see this as the failure of IT in general.  Businesses often expect IT
to 
be the knowledge, and do not realize that the knowledge itself, and the 
knowledge working process, is independent of the connection, the
storage, 
the interface, etc.  "Just implement Sharepoint and you will have
advanced 
knowledge management."  Implementing Sharepoint is a difficult thing to 
accomplish, so once we've done something difficult, we've surely added 
business value....right?  Not necessarily, depending upon the knowledge
you 
have and how you work it.  In particular, depending upon how you deal
with 
knowledge creation, where 'newness' and true value are made to exist.

Kind Regards,

Bruce LaDuke
Managing Director

Instant Innovation, LLC
Indianapolis, IN
knowledgemachine at hotmail.com
http://www.hyperadvance.com

----Original Message Follows----
From: "Marina Hiscock" <MHiscock at multichoice.co.za>
Reply-To: Global discussion forum for Knowledge 
Management<km-forum at ncsi.iisc.ernet.in>
To: "Global discussion forum for Knowledge 
Management"<km-forum at ncsi.iisc.ernet.in>
Subject: RE: [KM-Forum] Required suggestion to improve the usability of 
KMPortal
Date: Fri, 23 Jun 2006 06:37:51 +0200

Dear Srinivas

I had my "kick-off" workshop with my company and all the identified
stakeholders yesterday.  We are also planning to use Sharepoint 2007 as
our KM Portal.  I facilitated a "scoping session" where we identified
the Key purpose and key activities and deliverables for phase 1 and 2 of
the project.

Our EIP-project consists of four phases, namely:
1  Scoping and visioning
2  EIP-Strategy and EIP-architecture development
3  EIP "Pilot" and roll-out
4  EIP Evaluation and ongoing maintenance

The project will endeavor to provide employees with one electronic
interface for all the information they need to "do their jobs"

The real challenge is not to enable the technology but to understand the
role of technology, people and business process in the project.

We need to remember that Portals can provide access to multiple sources
of information - filtering more appropriate information, thus addressing
information overload;
Improve quality and relevance of information to decision makers, thus
maximising efficiency;
Open up specialist or dedicated repositories (such as legacy systems)
for general use;
Improve information consistency (reducing duplication and document
version mix-up);
Make it easier to share documentary information across the
workgroup/business unit/enterprise.

BUT and In my role as KM Specialist we need to understand that a portal
cannot Deliver knowledge management.

Only people 'know' things (everything else is just information).
Knowledge management requires changes in behavior, not just introduction
of new technologies;
Portals cannot automatically lead to changes in working practices (or
better return on intellectual capital) despite better information
availability;
Portals cannot deliver information or data that isn't there in the first
place;
Portals cannot bring into being things like communities of practice
where true knowledge sharing can take place - this requires management
effort and time;
Portals cannot change the culture to one of trust and collaboration.
Portals are only a system is an enabler when it comes to knowledge
sharing, but real change requires leadership and willingness to do
things differently.

Hope this helps in the thinking process.
Good luck!
Marina Hiscock
Knowledge Management Specialist
South Africa

-----Original Message-----
From: km-forum-bounces at ncsi.iisc.ernet.in
[mailto:km-forum-bounces at ncsi.iisc.ernet.in] On Behalf Of Srinivas
Sent: 23 June 2006 05:20 AM
To: KM-Forum at ncsi.iisc.ernet.in
Cc: chetan.umrotkar at Pharmarc.com
Subject: [KM-Forum] Required suggestion to improve the usability of KM
Portal

Dear All,

   I am Srinivas working as a Knowledge Management Executive in a
Pharmaceutical Company, Bangalore.

   We are implemented "Windows SharePoint 2003" as a KM portal in our
company. We need few suggestions from you all to improve the
effectiveness and usability of the portal.

   Right now we have the following modules - Articles and Reports, HR
module, Information Security Module, Marketing Module (Which includes
service guides), Newsletters, PharmANALYZE (our own newsletter), Project
Repositories (Which includes all the project related documents),
Organization Structure, Links Repository, Employee contacts, Discussion
forum (We need to know what kind of discussions we can conduct),
Training and Development (Which includes all the training related
documents).

   Our objective - Every employee has to use this portal as a priority.

   If you find any module which is not in the list please mention it.

   At last I request KM - Professionals, please give few suggestions and
make this portal a good search engine for this company. I hope my inbox
will fill with your suggestions.

   Regards
   Srinivas
   KM-Executive
   Mob:9886694464

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